Frequently Asked Questions

Most of our products have the Unilever logo on them – a large U made up of lots of icons that represent our many activities. Find out more about the story behind this logo. -

Our brands are found in several main areas: food and drink, home care and personal care. Many of the brands may be familiar to you: Dove, Lifebuoy, Cif, Lux, Comfort… but to find out more, visit the Brands section of this website, which tells you about the stories behind our brands, their sustainability work and their latest news.

You will receive an order confirmation email.

We aim to deliver your order in 2-3 business days, through our delivery specialists DPD/ APC/ Switch.

After 24 hours your order has already shipped.

If before 24 hours then please contact our support email: hello@unileverpros.com

 along with the following information:

·      Your Name

·      Your Email Address

·      Your Order Number 

·      Item you would like to cancel

Once the item has been cancelled we will issue you a refund.

Our team will get back to you within 24 hours.

We are sorry to hear that you appear to be experiencing problems while placing an order. Please contact our support email:  hello@unileverpros.com along with the following information:

·      Your Name

·      Your Email Address

·      Your Order Number 

Our team will get back to you within 24 hours. 

Your refund will be processed within 3-5 business days.

If you would like to return an item you have purchased, we recommend Parcel 2 Go.

Parcel2Go allows you to find the cheapest method of shipping.

Please Visit: https://www.parcel2go.com/

You can arrange your Return back to us using their platform that is simple, easy and quick to use.

Follow these Three Steps to complete your return:

1. Find the cheapest method of shipping.

2. Arrange for collection or Drop Off.

3. Sit back and track your parcel back to us.

The Returns Address is stated below:

Walker Logistics Limited Membury Logistics centre Bay 19 - Unilever Ramsbury road Lambourn Woodlands RG17 7TJ

Once you have initiated the return, please contact our support email  hello@unileverpros.com along with the following information:

·      Your Name

·      Your Email Address

·      Your Order Number 

·      The item you are returning 

·      Tracking Number of returning parcel 

If your item is damaged by general wear and tear then you will not be eligible for an exchange or a refund.

However, please contact our support email:  hello@unileverpros.com along with the following information, if your product is faulty:

·      Your Name

·      Your Email Address

·      Your Order Number 

·      Images of the damages

After reviewing we can issue you a replacement based on the circumstance.

Our team will get back to you within 24 hours. 

Yes, this is possible. Please contact our support email:  hello@unileverpros.com along with the following information:

·      Your Name

·      Your Email Address

·      Your Order Number 

·      Item you would like to exchange

·      What you would like to exchange for

You would first have to return the unwanted item before we can send another. 

Our team will get back to you within 24 hours. 

We ship using two carriers, Hermes and DPD.

Once you receive your tracking number by email you can input this on the following links:

APC - https://apc-overnight.com/receiving-a-parcel/tracking

DPD - https://www.dpd.co.uk/service/

Please contact our support email:  hello@unileverpros.com along with the following information:

·      Your Name

·      Your Email Address

·      Your Order Number 

Our team will get back to you within 24 hours. 

If you do not have a PayPal account, you can proceed with payment through using PayPal Guest or selecting a different payment option.

You can find a link in the product description where you can download the Material Safety Data Sheet (MSDS) or please contact our support email:  hello@unileverpros.com along with the following information:

·      Your Name

·      Your Email Address

·      Your Order Number 

Our team will get back to you within 24 hours. 

If you have selected the pre-paid invoice option, you must settle your outstanding balance before your order is processed. 

We take environmental issues very seriously and we are committed to improving and maintaining the integrity of the environment and the communities in every country in which we operate around the world. As a multi-local multinational, we aim to play our part in addressing global environmental and social concerns through our own actions, and working in partnership with stakeholders at local, national and international levels. For more information, please visit the Sustainability section of this website.

In November 2010, we set out the Unilever Sustainable Living Plan, committing to a ten-year journey towards sustainable growth. Our ambitious Plan applies right across the value chain, beyond our own direct operations, both upstream (covering our suppliers) and downstream (covering our consumers and how they use our brands).

We have set ourselves around 60 targets and aim to improve health, hygiene and nutrition, reduce our environmental impact, enhance livelihoods among our suppliers and ensure our employees can lead healthy lives in safe workplaces that are sustainably run.

In the Sustainability news section of this website, you can find out about awards we've won and how we rate in a number of corporate responsibility rankings and indexes.

Kinara International is the exclusive distribution partner for all B2B products for Unilever. Please refer to our website for more information.

Surfers Against Sewage is a marine conservation charity working with communities to protect oceans, waves, beaches and marine life. They have grown into one of the UK’s most active and successful environmental charities. Please refer to their website for more information.